Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us when you:

• Contact us through our contact form
• Communicate with us via email
• Request information about our services

The personal information we may collect includes:

• Name
• Email address
• Phone number
• Company name
• Any other information you choose to provide

2. Cookies and Tracking Technologies

We do not use cookies or any tracking technologies on our website. We respect your privacy and do not collect any data through cookies, web beacons, or similar tracking mechanisms.

Note: Third-party services (e.g., website hosting) may collect minimal data required to provide their services.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Send you information about our services (if requested)
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds under the EU General Data Protection Regulation (GDPR):

• Consent (Article 6(1)(a)) — when you submit your information through our contact form or otherwise provide it voluntarily
• Legitimate interest (Article 6(1)(f)) — to respond to inquiries and manage customer relationships
• Legal obligation (Article 6(1)(c)) — when required by applicable laws

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties.

We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or government requests
• To protect our rights, property, or safety
• With trusted service providers who assist us in operating our website, provided they agree to keep your information confidential

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information.

However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under applicable data protection laws (including the GDPR), you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to the processing of your personal information
• Request restriction of processing
• Data portability

You also have the right to lodge a complaint with a data protection authority, such as the Office of the Data Protection Ombudsman in Finland.

To exercise your rights, please contact us at info@luminance.fi.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any updates.

11. Contact Us